Cancellation policy

CANCELLATION, RETURN & REFUND POLICY

At NAEVII, we want your shopping experience to be simple, transparent, and secure. If you need to cancel your order, return a product, or request a refund, please review the conditions below.

This policy does not limit any consumer rights provided by the laws applicable in your country. If local regulations provide stronger protections, those rights will always apply.

1. RIGHT OF WITHDRAWAL (EU & UK CUSTOMERS)

If you are a consumer located in the European Union or the United Kingdom, you have the legal right to cancel your purchase within 14 days after receiving your order.

You do not need to provide a reason for requesting cancellation under this right.

To exercise this right, please contact us at:

support@naevii.com

Your request must clearly state that you wish to withdraw from your purchase.

After contacting us, the product must be returned within 14 days.

Once approved, refunds will include the original standard shipping cost. Additional shipping costs caused by selecting a premium shipping option will not be refunded.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

2. NAEVII 60-DAY RETURN POLICY

Beyond your legal rights, NAEVII offers a 60-day return period from the delivery date.

To qualify for a return:

  • The product must be unused and unworn.

  • The product must be in its original condition.

  • Original tags and packaging must be included.

  • The product must not contain stains, odors, pet hair, damage, or signs of use.

To request a return, please email:

support@naevii.com

Include:

  • Order number

  • Email used during checkout

  • Reason for return

  • Photos of the product (when applicable)

Please do not send products back before receiving return instructions from our team.

3. HYGIENE PRODUCTS

Certain products, including intimate apparel and hygiene-related items, may not be eligible for return if the protective seal has been opened after delivery.

Examples include:

  • Nursing bras

  • Pumping bras

  • Support garments

  • Products supplied with hygiene protection seals

Items without a hygiene seal may still be returned if they remain unused, unworn, and in their original condition.

This does not affect your rights if the product arrives damaged, defective, or incorrect.

4. PRODUCTS NOT ELIGIBLE FOR RETURN

Returns may not be accepted for:

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Products without original tags.

  • Opened hygiene-sealed products.

  • Personalized or customized products.

  • Gift cards (if available).

  • Free promotional gifts returned separately.

Damaged, defective, or incorrect items may still qualify for replacement or refund.

5. ORDER CANCELLATIONS

Before Shipment

You may request cancellation before your order has been shipped.

If your cancellation request is received before dispatch, we will cancel the order and issue a full refund.

Because orders are processed quickly, we cannot guarantee cancellation once fulfillment has started.

After Shipment

Once your order has been shipped, cancellation may no longer be possible.

However, you may still request a return according to this policy after receiving your order.

To request cancellation, email:

support@naevii.com

Subject:

CANCELLATION REQUEST

Include your order number and checkout email.

6. DELIVERY ISSUES

Delivery times shown at checkout are estimates and may be affected by:

  • Carrier delays

  • Customs processing

  • Holidays

  • Unforeseen transportation issues

If your order has not arrived within the estimated delivery period, contact us before opening a payment dispute.

Our team will investigate the shipment and work to provide the best solution, including locating the package, arranging a replacement, or issuing a refund when applicable.

If your package is confirmed lost during transit, you may be eligible for a replacement or refund.

7. FREE GIFTS & PROMOTIONAL OFFERS

If your order includes a free gift or promotional item, it is considered part of your purchase.

If you return the qualifying product, the free gift must also be returned.

If the free gift is not returned, its retail value may be deducted from your refund where permitted by law.

For bundle offers, returning only part of the bundle may affect the refund amount because promotional pricing may no longer apply.

8. REFUNDS

Once your return arrives and has been inspected, we will confirm whether your refund has been approved.

Approved refunds are processed to the original payment method.

Processing time:

5–10 business days after approval

Your bank or payment provider may require additional time before the refund appears in your account.

For voluntary returns, original shipping fees are generally non-refundable and return shipping costs are the customer's responsibility.

9. DAMAGED, DEFECTIVE, OR WRONG PRODUCTS

Please inspect your order after delivery.

If your product arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing items

Please contact us as soon as possible at:

support@naevii.com

Include:

  • Order number

  • Description of the issue

  • Photos of the product

  • Photos of packaging if relevant

After reviewing your request, we may provide:

  • Replacement

  • Refund

  • Other appropriate solution

If the issue was caused by our mistake, we will cover applicable return costs.

10. SIZE EXCHANGES

If your product does not fit correctly, contact us within the 60-day return period.

Exchange requests depend on product availability.

The item must meet the same return conditions:

  • Unused

  • Unworn

  • Original condition

  • Original packaging included

If the requested size is unavailable, we may offer an alternative solution or refund.

11. RETURN SHIPPING

Unless required by law or caused by an error from NAEVII:

  • Customers are responsible for return shipping costs.

  • Promotional orders do not automatically include prepaid return labels.

  • We recommend using tracked shipping.

Only return products to the address provided by our support team.

Packages returned to the original shipping address may not be processed.

12. MISSING REFUNDS

If your refund has been approved but you have not received it:

  1. Check your bank account or payment provider.

  2. Contact your bank or card company.

  3. Allow processing time.

If the refund is still missing, contact:

support@naevii.com

with your order details.

13. CONSUMER RIGHTS

Nothing in this policy removes or limits mandatory consumer rights.

Customers remain protected under applicable consumer protection laws, including rights related to defective, incorrect, or misrepresented products.

14. CONTACT INFORMATION

For questions about cancellations, returns, exchanges, or refunds:

NAEVII

Email:
support@naevii.com

Website:
www.naevii.com

We aim to respond to all customer requests within one business day.

Last updated: August 2026